In this talk we will explore what it takes to build an enterprise-ready AI automation platform at scale. The topics covered will include:
* The Scale Challenge: E-commerce environments expose the limitations of single-point AI solutions, which create fragmented ecosystems lacking cohesion and efficient resource sharing across complex, knowledge-based work.
* Root Cause Analysis Success: Flipkart’s initial AI agent transformed business analysis from days-long investigations to near-instantaneous insights, proving the concept while revealing broader platform opportunities.
* Platform Strategy Evolution: Success across Engineering (SDLC, SRE), Operations, and Commerce teams necessitated a unified, multi-tenant platform serving diverse use cases with consistency and operational efficiency.
* Architectural Foundation: Leveraging framework-agnostic design principles we were able to emphasize modularity, which enabled teams to leverage different AI models while maintaining consistent interfaces and scalable infrastructure.
* The “Agent Garden” Vision: Flipkart’s roadmap envisions an internal ecosystem where teams discover, deploy, and contribute AI agents, providing a practical blueprint for scalable AI agent infrastructure development.