Frequently Asked Questions

Answers to common questions about the platform, and how to contact support.

Why do I have limits on the amount of data I upload and jobs I run?

Each Platform tier has an associated set of limits on your platform usage. If you are continuously running into a limit, consider upgrading, or shoot us a message from the platform to consider increasing your limit!

How is my bill calculated?

Data storage, data downloads, public analytic usage, and private analytic usage all have their own pricing plans. See pricing for more information.


Platform Walkthrough

Client Library Walkthrough

Can't find an answer to your question?

Send support a message from the platform with a description of the issue you are encountering or contact us at We will be happy to assist.